Refund Policy

This Refund Policy applies to all purchases made from Global Trading Point (Pvt) Ltd("GTPL"), including payments completed through our online card payment portal. By placing an order or paying an invoice, you acknowledge and agree to this policy.

GTPL does not offer refunds, returns, or exchanges on any products or services once an order has been confirmed or payment has been received.

Our business involves custom sourcing, procurement, import/export, and supplier-specific arrangements. Goods and services are typically ordered or arranged specifically for you and cannot be returned to stock or cancelled without significant cost to GTPL and our suppliers.

Orders may not be cancelled after payment has been processed, except where GTPL agrees in writing at its sole discretion or where required by applicable law. Requesting a chargeback without a valid legal basis may result in suspension of future business and recovery of costs where permitted by law.

Prices are provided by quotation or invoice only. Contact the company for pricing before placing an order. You are responsible for reviewing the quotation or invoice carefully before payment. Payment constitutes acceptance of the price, scope, and terms stated on that document.

If you believe goods received are materially defective or not as described on your invoice, notify us in writing within seven (7) daysof delivery with supporting evidence (photos, inspection reports, etc.). We will review the matter in good faith. This process does not guarantee a refund; remedies, if any, may include repair, replacement, or credit at GTPL's sole discretion and subject to supplier terms.

If you were charged in error (duplicate charge or incorrect amount due to a technical mistake), contact us promptly at info@gtpl.lk. Verified billing errors will be corrected; this is not a general refund policy for change-of-mind or order cancellation.

Nothing in this policy excludes rights that cannot be excluded under applicable consumer protection or trade law in your jurisdiction. Where such laws apply, they prevail over conflicting terms in this policy.

This Refund Policy forms part of our Terms and Conditions. Please read both documents before completing a purchase.

Global Trading Point (Pvt) Ltd
107 Old Road Nawala, Colombo, Sri Lanka
Email: info@gtpl.lk
Phone: +94 777 727372